Refund Policy
A legal disclaimer
Returns, Refunds & Cancellations
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Personalised Items
These cannot be returned or refunded unless faulty or not as described. -
Faulty Items
Contact us within 28 days of receipt. We will repair or replace faulty keepsakes once returned. -
Statutory Right to Cancel
For non‑personalised items (e.g. gift vouchers), you have 14 days from order date to cancel under the Consumer Contracts Regulations. To exercise this right, email us before sending your fabric. You must bear return postage costs. -
Changes & Modifications
If you dislike the keepsake’s appearance but it isn’t faulty, we may agree to alterations for a fee; return postage is your responsibility.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.